Frequently Asked Questions (FAQs)
Below is a list of the most Frequently Asked Questions by our guests. Please peruse this list before you contact us, we hope this list will help you answer your questions
It takes about 24 hours for the system to process your credit card and send you your Rental Confirmation.
Our vacation rentals do not have beach towels. But there are plenty of shops here that carry them if you don’t want to bring them along.
Some of our vacation rentals do have hairdryers, but it’s always better to bring your own. Same thing with coffee filters.
Sorry, if you want to use a different credit card, or make a full or partial payment, you have to call us 888-567-5150. Our website does not allow for online payment.
We do our best to get every guest in before normal check-in time. But we cannot accept early check-in or late check-out requests.
Our Carefree Cancellation Waiver can be purchased anytime up to 30 days prior to arrival and must be purchase before the final payment is taken. The Carefree Cancellation Waiver is 5% of our total cost.
Most of our rentals have door codes. The codes may be on the lock or a lockbox.
You may get beach service with your vacation rental. It depends on whether the owner has purchased it or not. Check the description for our vacation rental on our website to make sure.
Unfortunately no. There are so many individual contractors and they change all the time. So your best bet is to go to the front desk at your vacation rental (unless you’re staying in a house) and ask. If you’re staying in a house you can choose beach setups using your beach credit.
You’ll get the address in your Carefree Check-in Instructions a few days prior to your arrival. Then you’ll also get a text with a Google Map when your vacation rental is ready for you.
Usually, it takes 3-5 business days for the refund to post to your Credit card.
Parking spaces vary with each vacation rental. It’s best to ask when you book.
If you give us a call at 888.567.5150 we’ll change your card in our system. Please don’t email it to us.
My reservations is in (a few months from now), but I have not received any Communication since the Rental Agreement.
After you have received your confirmation, you’ll receive notification that the system will be charging your card before your final payment is processed. Then a few days prior to your arrival you’ll receive your Carefree Check-in Instructions. On the day of arrival, you’ll receive a text and an email when your vacation rental is ready for you.
Unfortunately, none of our rental properties have Pak’n’Plays. However, they can be ordered from rental equipment companies here.
Sometimes the resort needs to see documentation so please print and bring your Rental Confirmation and Carefree Check-In Instructions.
What happens to the booking fees I paid to VRBO/HomeAway when my reservation is cancelled/refunded?
Once we cancel your reservation within our system, VRBO/HomeAway are automatically notified from our reservations system. VRBO/HomeAway can take up to 10-15 days to refund you the booking fees.
Each rental is stocked with a starter kit of basic amenities. Each bathroom has one roll of toilet paper, and two bars of soap. In the kitchen, you’ll find Finish dishwasher tabs and a bottle of Palmolive dish soap. There are two trash bags for each wastebasket.
Our Carefree Check-in instructions include information regarding parking, WIFI login, door codes and any other pertinent info applicable to your specific rental unit, along with the physical address for the rental.
You’ll receive your Carefree Check-in instructions within 3 days of your arrival. On the day of your arrival, you will get a text to let you know when your vacation rental is ready for you. More often than not we’ll get you in early. But we won’t be able to tell if when it’s going to be ready until it is ready.
Your final payment is due 30 days prior to arrival. Our system will email you when your payment will becharged to your credit or debit card. If you need to change the card on file please call us at 888.567.5150
You’ll find your WIFI information in your Carefree Check in instructions