Testimonials
Success Stories From the Owners Who Know Us Best.
Here is what our owners are saying…
We had been vacationing at Emerald Towers in Destin for decades- always as a “renter”.
In 2021, we finally purchased a condo at Emerald Towers.
Our top goal when buying a condo at Emerald Towers was to have a personal vacation spot in Destin. But, we also knew that renting our condo (when we are not enjoying it) would be a great way to share this little slice of heaven on earth with others as well as have some income to offset financial liabilities.
Many rental management companies were recommended to us. After lots of review and discussion, we chose Best Beach Getaways. This was a brilliant decision. The BBG “attention to caring” for our condo has been amazing in so many ways.
Our biggest concerns when choosing a Rental Management Company were ensuring top tier cleanliness, maintaining the optimum rental experience for our rental guests and optimizing financial gains.
The operations team at BBG has been superior- this includes the cleaning team, inspection team (after each cleaning), reservations team and financial team.
Shelley, our Owner Services Manager has been tremendous. Shelley ensures that financial “deposits and statements” are always on time and easy to understand. Shelley also addresses many questions that crop up- she is always accessible and responsive.
Mike, our Reservation Manager is a also top tier communicator- which we really appreciate. Mike works very hard and has kept our condo rented with optimum rentals and financial income.
Erica, our present Operations Manager (previously Delphine managed Destin area- also fabulous) has been really great with communication regarding any condo needs, recommended upgrades or repairs. When we have had any appliance concerns/needs, Erica directed immediate BBG help to avoid any downtime or issues for our guests.
We also receive a monthly newsletter from President Jim- also a great communicator. Jim keeps us updated with the local real estate market and rental conditions - so we are in the know about past, present and future conditions that affect condo rentals.
Finally, we are extremely pleased and very grateful with our relationship with Best Beach Getaways.
Lynn and Joe Lanier, Owners
Emerald Towers 902
Destin, FL
We bought our unit in July 2020 and came on board with BBG. We live in New Orleans and being our first short term rental and living the distance we do; it was to our advantage to have a good management company to partner with.
It took us a season to get used to the workings of a management company as we are very hands-on but felt the need to have professional help. We met Delphine at the very beginning. There were several requests that we had which may not have been the norm with other of your clients. But Delphine walked us through what was reasonable and guided us through the rest.
We have had a few issues and have had to do upgrades throughout the unit. Delphine was on the premises to help. My sister’s family happened to be in the unit when the A/C failed and then the ceiling outside collapsed. She relocated and took very good care of them. She went above and beyond what she probably had to do, it all worked out wonderfully considering the mess going on at the complex. Delphine is a terrific asset for BBG, and we would recommend working with her to anyone.
Our unit consistently gets 5-star reviews mostly noting “cleanliness” and "excellent upkeep”. We have friends who have stayed in our unit, and they always compliment us on the upkeep. Delphine is aware of some of the asks we have such as keeping the fans running between renters, keeping the A/C temp a little lower than most, having a broom in the closet at all times, to name a few. Delphine is always on top of any issue that arises. And she always answers my texts or phone calls. I wonder when she takes time off!
Also notable is Shelley’s customer service with the owners. She returns all our calls and works with me on the phone to resolve issues, check into rental numbers, and adjust pricing when necessary. Shelley always has a great attitude about any questions we may have. She is patient and has good explanations for our questions. She has also helped us work on pictures for the website and wording for the description.
The team you have put together at BBG is doing a great job. We appreciate the efforts and feel like BBG is working with us to keep our property in great shape and rented as much as possible.
Michael and Amy Cox, Owners
Sea Dunes 501
Fort Walton Beach, FL
Changing management companies is not an easy decision. For us, it was the right change. Best Beach Getaways is a company that truly cares about the people it represents and rents to. We no longer feel like we own “just another condo”. It’s that specialized service that makes them stand out from the rest. They address our questions and concerns rapidly which is important to us since we do not live in the area. They are very accessible and have proven to be able to handle the most intricate situations easily. We are able to use our condo whenever we want since they don’t require any mandatory allotment of weeks. Yet, they always keep it adequately rented during the time we don’t use it. This year it was occupied 92% of the weeks through August. In all, we are extremely satisfied with Best Beach Getaways.
John & Kris Davis, Owners
Seychelles 901
Panama City Beach, FL
We’ve had a relationship with Best Beach Getaways for more than two years now and I would just like to share how much I value and appreciate all that you do for us. When we bought our first rental property and we were referred to you, I was going into it not really knowing what to expect. From day one, you and the BBG team have been incredible in making everything seamless and easy. Living so far away in Kentucky, I never have to worry whether or not things are being handled professionally, with courtesy, and timeliness. Last year, in the throws of a global pandemic, you and the team at BBG kept in constant contact with us, despite the confusing and fluid nature of what was going on in Florida. In a scary time, it was comforting to know there were people I could count on that would keep the train moving forward. Erica, you have been a trusted ally and are so proactive and quick to respond to any request. Jim, your emails during the closures last year were great and kept me informed of what was going on. Kimberly, you have made signing on our second property extremely easy and stress-free. My only regret is that I have yet to meet any of you in person because, more than just a business relationship, I consider you all friends. I would gladly refer you to anyone looking for a rental agency in your area. Feel free to use my name and phone number to anyone who would like a reference.
April Flynn, Owner
Tidewater 1413 & Celadon 1602
Panama City Beach, FL
As a first time owner, Best Beach Getaways made our leap into the vacation rental market much less intimidating. Before having a contract on our property, I spoke with several management companies. The owner of BBG graciously answered all my questions and spent more time than I ever expected to help me understand the “business side” of things. Once we closed on our property, it was a no brainer. We called Best Beach Getaways and they have managed our unit from the beginning. Though we’ve heard from other owners we’ve met along the way that there are no good companies out there…we disagree. We have been very pleased with the rental income and care the BBG team has overseen on our behalf.
If you have had a bad experience with other management companies or are new to the vacation rental business like we were, contact Best Beach Getaways. I think you’ll be glad you did.
David & Carolyn Kokinda, Owners
Grand Caribbean East 202
Destin, FL
When we purchased our Runaway Bay home last December, we were unfamiliar with all the details and procedures involved with handling a vacation rental property. Fortunately, we found Best Beach Getaways for the job. Their on-site office at Runaway Bay is especially appealing as it fosters a more responsive and hands-on approach to our needs and closer connection to the Runaway Bay community. Initially, the property needed quite a bit of sprucing up to improve its rental appeal, and Amanda C., our Operations Manager, provided us with a great amount of guidance regarding decorating enhancements; and dedicated much time and effort making sure all the pieces came together. Since we started renting at the beginning of this year, we’ve come to appreciate how Amanda and her staff are always accessible, and how they promptly address the needs of our rental customers and oversee the home’s upkeep. We are pleased with BBG’s marketing approach that ensures we have good visibility to the rental market including their easy-to-navigate, customer-friendly website and use of rental sites like VRBO. The BBG owner portal provides us with all the information we need regarding our rental unit; and, each month, detailed statements are e-mailed to us and rental income deposits are promptly executed. Any statement questions are always addressed quickly by Shelley Carroll in Accounting. We are pleased to recommend Best Beach Getaways to any rental property owner, especially those having property in Runaway Bay.
Bruce & Sandy Barker, Owners
Runaway Bay 251
Bradenton Beach, FL
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